Booking terms & conditions
These booking terms and conditions apply to direct reservations made with AlpinResort Kaprun. For bookings made through an external booking portal, the conditions shown during the booking process and in the booking confirmation may also apply.
Cancellation and payment at a glance
- Free cancellation up to and including 30 days before the scheduled arrival date.
- For cancellations made 29 days or less before arrival, 100% of the total reservation price is charged.
- Reservations must be paid in advance by bank transfer, credit card or PayPal.
Reservations and confirmation
Direct reservations are processed through the AlpinResort Kaprun booking system, which is managed using Smoobu.
A reservation becomes binding after the guest has completed the booking process and has received a booking confirmation from AlpinResort Kaprun.
The booking confirmation states the selected accommodation, travel dates, number of guests, reservation price and applicable booking conditions. The guest is responsible for checking these details and reporting any errors without unnecessary delay.
Availability shown during the booking process is subject to final confirmation. AlpinResort Kaprun reserves the right to reject or correct a reservation in the event of an obvious technical, availability or pricing error.
Advance payment
The full reservation price must be paid in advance, unless a different payment schedule is expressly stated in the booking confirmation.
Payment can be made using one of the following payment methods:
- Bank transfer
- Credit card
- PayPal
The applicable payment deadline and payment instructions are stated during the booking process or in the booking confirmation.
A reservation may be cancelled if the required payment is not received within the stated payment period. Any payment costs charged by a bank, card provider or payment provider are subject to the conditions of that provider.
Cancellation conditions
A cancellation must be sent directly to AlpinResort Kaprun in writing. The cancellation is effective when it has been received by AlpinResort Kaprun.
The cancellation period is calculated from the scheduled arrival date stated in the booking confirmation.
Leaving the accommodation before the confirmed departure date does not automatically entitle the guest to a refund.
Accommodation reservations made for a specific date or period do not normally include a separate 14-day statutory right of withdrawal. The cancellation conditions stated above therefore apply from the time the booking becomes binding.
Booking.com and Airbnb reservations
AlpinResort Kaprun also offers accommodations through external booking portals, including Booking.com and Airbnb.
For a reservation made through an external booking portal, the price, payment conditions, cancellation conditions and other booking details shown by that portal and included in the booking confirmation form part of the reservation.
Requests to change or cancel a portal reservation should be submitted through the portal through which the original reservation was made, unless AlpinResort Kaprun instructs the guest otherwise.
The standard AlpinResort Kaprun cancellation policy is free cancellation up to and including 30 days before arrival. Where a portal clearly displays different conditions for a particular reservation, the conditions accepted during that portal booking apply to that reservation.
Changes to a reservation
A request to change the travel dates, accommodation, number of guests or other reservation details is subject to availability and requires confirmation from AlpinResort Kaprun.
A requested change may result in a different reservation price. A change is not confirmed until the guest has received written confirmation.
If a requested change cannot be accepted and the guest decides to cancel the original reservation, the applicable cancellation conditions remain in force.
Prices and accommodation information
The price and included services applicable to a reservation are stated during the booking process and in the booking confirmation.
Information about accommodations, facilities and services is prepared with reasonable care. Only services and facilities expressly included in the booking confirmation form part of the reservation.
Obvious typing, calculation, technical or publication errors do not create an entitlement to a service or price that is clearly incorrect.
Personal data and communication
AlpinResort Kaprun processes the personal information required to handle reservation requests, conclude and perform accommodation contracts, process payments, communicate with guests and comply with applicable administrative and legal obligations.
Depending on the booking channel and payment method, information may also be processed by Smoobu, Booking.com, Airbnb, a payment provider, card provider or bank. Those parties process information in accordance with their own applicable privacy conditions.
Making a reservation does not automatically subscribe the guest to a newsletter.
Marketing emails or newsletters are only sent when the recipient has separately requested or consented to receive them, or where another lawful basis expressly permits such communication. The recipient can unsubscribe or object to direct marketing at any time.
Questions about personal information, correction or deletion requests can be sent to:
Information may need to be retained where this is required for an existing reservation, accounting, tax, legal or dispute-related obligations.
Applicable conditions
These terms do not limit rights that cannot legally be excluded or restricted under applicable consumer protection law.
Austrian law applies to direct reservations, subject to any mandatory consumer protection provisions that apply to the guest.
If one provision of these terms is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Contact AlpinResort Kaprun
Please include your booking number, guest name and arrival date when contacting us about a reservation.